Terms and Conditions
Making craft Jinn is a bit like a live music event.You never really know what you’re going to get on the night.
Even though I take every care with every batch I make, at the end of the day it is just me and my stills in the garage, it is all done by hand.
I try to make sure ever batch tastes just like the previous batch, I follow my recipes, and taste, and taste and taste again just to be sure I like it.
To that end if you are not 100% happy with the product in your bottle, drop me a line and we’ll take it from there, if it’s just a case of “I don’t like it”, give it to a friend who does. If the product is truly rank, and I don’t see how that could happen as I really do taste each batch before I bottle it, perk of the job, anyway if it is rank, as I say drop me a line and we’ll discuss it, I am happy to replace product.
If for some horrible reason the product has been damaged in transit, send it back as is, at your cost, and I will replace it at no extra charge to you.
I want you to enjoy my product as much as I enjoy making it.
Sometimes you might notice a slight condensation in your Jinn bottle, Don’t Panic, this is fine, as far as I can tell it is a side effect of the distilled water I use to lower the ABV (Alcohol by Volume) of my products.
I use a product which has been ‘ultimate distilled’ that is distilled and then filtered through a reverse osmosis filter system. I use this because it has no residual flavour to detract from what I make, anyway, I have noticed that there is condensation in the bottles of water I buy, so that leads me to conclude it is that that causes the condensation in the bottle. Want it gone? Gently shake the bottle before you pour yourself a jinn.
Another minor issue I have noticed is with the liqueurs, sometimes, just sometimes the lid will stick to the bottle, or there will be a white powdery substance on the lid, or a trickle down the side of the bottle, it’s ok, it’s just the glucose I add to give the liqueurs the sweetness and mouth feel, trying to get out.
To fix it there are a few things you can do.
- Gently wipe down the bottle with a warm damp cloth.
- Drink the product quicker, friends are usually a great help with that.
- Hold a cocktail party, this is also where friends are a great asset.
- Not worry about it, it doesn’t matter really.
- If all else fails return to points 2 and 3
North Canterbury / Christchurch
We use a local courier company who specialise in local deliveries really fast. Outside of my local area, they will on-courier your Jinn to a national courier, who I am sure will try their best to get it to you really fast as well.
I expect deliveries to the North Canterbury / Christchurch region will be 48 hours for orders placed during the Monday to Friday working week, orders on a weekend will be dispatched on the first workday after the weekend. Outside of that region will be a bit longer, maybe.
Courier costs? We don’t have any, but I do ask that you don’t take the piss and just place an order for a $25.00 bottle. if you want a taster, visit one of the Farmers Markets I’m at, where I’ll be more than happy to take you through my products and sell you whatever sized bottle you would like.
At the moment I am not planning on international deliveries, when I do I’ll advise everyone via our Facebook page.